Supply Operations Manager
Summary
| Title: | Supply Operations Manager |
|---|---|
| ID: | 1889 |
| Department: | Operations |
| Location : | Jeddah |
| Nationality : | Saudi Arabia |
| Industry: | N/A |
| Type of Contract : | N/A |
Description
- Responsible for day to day ground fulfillment operations across various customers in the assigned geography and ensure the delivery of superior customer service, thereby establishing the company as the partner of choice for customers
- Develop a consistent and high-quality supply partner network in the specific geography for various customer requirements of lane and truck type for driving a profitable placement of trucks against regular business orders
- Manage the complete life-cycle of supply partner acquisition, onboarding, regular service, and retention to drive higher margins and customer serviceability for the company
- Proactive customer communication by sharing continuous update reports, troubleshooting operational issues and building an excellent working relationship with customer POCs in the specific region
- Driving smooth operations and efficiencies through cross-functional collaboration with business development, supply, and central operations team for real-time resolution of customer issues arising from ground fulfillment
- Build a process for our Ground Fulfillment Supervisors team to ensure and motivate our Carriers and Carrier Partners to use the app properly and consistently
- Build an energized and productive procurement and fulfillment team in the region
- Motivate and lead a team to deliver against metrics required to serve Convoy customers.
- Manage performance and personal development of individual Operations Leads and Associates.
- Develop a team schedule and manage timekeeping to ensure SLAs are met with high-quality service.
This opening is closed and is no longer accepting applications
